Communication and Training

• Establish a rapport with users, customers and clients quickly and easily
• Communicate in an articulate manner in person, on the phone, and in writing
• Written technical documentation, school reports, research papers, Training Materials
• Led workshops in various aspects of computer and Internet usage
• Train individuals in various aspects of computer usage
• Train local IT staff to manage their networks

Computer and Technologically Literate

• Windows Server 2003, 2000, NT, Windows Vista, XP, 98, DOS/ Linux/ Mac OSX, OS9
• MS Publisher, Photoshop, Microsoft Works, Word, Excel, Access, Outlook, OpenOffice.org etc.
• Word processors, Databases, Spreadsheets, Communications, Office equipment
• Internet Applications; Web browsers and servers, Telnet, Email, FTP
• Web Publishing and Administration
• Exchange Server 5.5 through 2007   
• Mitel Phone Switch Programming
• Networking and Internetworking, TCP/IP

Team Player

• Work with dozens of local companies as outsourced IT and dozens of individuals throughout the Asheville area
• Worked cooperatively with other staff and volunteers at Mountain Area Information Network
• Demonstrated team approach in sales and among my employees
• Co-operated a successful business with a partner for eleven years
• Managed sales and marketing operations at Green Garden
• Technical Support at Oregon Public Network

Customer Service/ Coordination:

• Coordinated volunteers at Mountain Area Information Network
• Focused on bids, customer service, telephone, and pricing in sales environment
• Coordinated customer service, employee relations, in agricultural business
• Provided User Technical Support at Eugene Free Net and the Mountain Area Information Network

Work Experience

Education

• Antioch College; Yellow Springs, Ohio
• University of Florida; Gainesville, Florida
• Miami Beach Senior High; Miami Beach, Florida

Steven Lee Consulting Services